Our Benefits

Your Health


Dental & Vision

HSA Contributions


Retirement Planning

Simple IRA and Employer Match

Team Wellness

Competitive PTO Policy

Paid Holidays

On-site Fitness Center

Social Get-Togethers and Team Building

Intake Coordinator

Overview & Summary

The Intake Coordinator will coordinate the intake process for clients at Bivona, including triaging and scheduling cases regarding service needs, and documenting services provided.  The Intake Coordinator will perform the job duties according to professional ethics, maintaining a high standard of confidentiality.    

This position reports to the Program Manager


Duties & Responsibilities

  • Answer and screen calls on the triage phone and respond to walk-in clients to assess needs, coordinate services, and provide appropriate referrals as needed.
  • Coordinate and schedule clients for various appointments, including, but not limited to, forensic interviews and other direct services provided by team members within the organization
  • Prepare intake case file paperwork for scheduled services and ensure advocacy and forensic staff are available and have all pertinent information prior to scheduled services.
  • Participate in daily morning (Rounds) discussions to ensure cases are triaged appropriately
  • In coordination with Program staff and the Data Specialist, maintain case integrity within the NCATrak data collection system. 
  • Attend case review, team and staff meetings
  • Provide support services according to the National Children’s Alliance (NCA) standards and as delineated in the Bivona MDT Child Abuse Guidelines.
  • Work collaboratively with the MDT providing services at the child advocacy center.
  • Communicate effectively with child victims, witnesses and others regardless of age, sex, social, economic, cultural or ethnic backgrounds, maintaining a strict standard of confidentiality.

Minimum Qualifications

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill and/or ability required.  

  • Bachelor’s degree in social work, counseling, criminal justice, psychology or related field, preferable with experience working with victims and/or vulnerable children/families.

Skills, Knowledge, & Abilities:

  • Outstanding customer service, interpersonal communication, and listening skills
  • Prior experience providing crisis counseling or problem solving with at-risk children and families
  • Knowledge of advocacy standards and skills relating to victims of crime
  • Knowledge of child abuse dynamics, forensic interviewing protocol, child protective and law enforcement investigation procedures, and the legal reporting mandates for professionals
  • Ability to engage and build rapport with all children and family members 
  • Familiarity with the legal, social service, medical and mental health systems responsible for protecting children
  • Ability to build and maintain positive working relationships with multiple agencies
  • Ability to effectively prioritize and organize assignments in a fast paced work environment
  • Respect for diversity and a commitment to providing culturally competent and inclusive services

How to Apply:

Please submit an employment application, cover letter, resume, and salary requirements to programcareers@bivonacac.orgNo phone inquiries, please.

Click here to download our employment application.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.