Our Benefits

Your Health


Dental & Vision

HSA Contributions


Retirement Planning

Simple IRA and Employer Match

Team Wellness

Competitive PTO Policy

Paid Holidays

On-site Fitness Center

Hot Dog Wednesdays

Family Advocate

Overview & Summary

The Family Advocate will provide direct advocacy support services to child victims and non-offending family members. The Family Advocate will monitor case progress, maintain client files and document services provided accordingly. The Family Advocate will perform the job duties according to professional ethics, maintaining a high standard of confidentiality.    

This position reports to the Family Advocacy Coordinator


Duties & Responsibilities

  • During appointments at the child advocacy center, engage and establish rapport with child victims and non-offending family members.
  • Provide advocacy services according to the National Children’s Alliance (NCA) standards.
  • Coordinate, schedule and/or make referrals for services to be provided by team members and other providers as warranted. 
  • Assist families in understanding the legal system in relation to the prosecution of child abuse cases and provide proactive outreach, follow-up and accompaniment services to victims and non-offending family members throughout the investigative and judicial process.
  • Administer screenings to assess the needs of the victim and non-offending family members including but not limited to a mental health screening.
  • Develop comprehensive safety plans with the non-offending caregivers as needed.
  • Provide proactive outreach and follow-up to ensure victims and non-offending family members are engaged in mental health services, if necessary.
  • Assist non-offending caregivers/guardians with completing and filing NYS Office of Victim Services (OVS) compensation claim applications.
  • Responsible for the documentation and data collection of cases in the NCATrak system, coordinating with the Data Specialist. 
  • Answer calls on the triage phone, assess client needs, coordinate services, and provide appropriate referrals as needed.
  • Work collaboratively with the multidisciplinary team (MDT) providing support at the child advocacy center or by responding in the field as appropriate.
  • Communicate effectively with child victims, witnesses and others regardless of age, sex, social, economic, cultural or ethnic backgrounds, maintaining a strict standard of confidentiality.

Minimum Qualifications

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill and/or ability required.  


  • Bachelor’s degree in social work, counseling, criminal justice, psychology or related field
  • Three or more years’ experience working with victims and/or vulnerable children/families.

Skills, Knowledge, & Abilities:

  • Outstanding customer service, interpersonal communication, and listening skills
  • Prior experience providing crisis counseling or problem solving with at-risk children and families
  • Knowledge of advocacy standards and skills relating to victims of crime
  • Knowledge of child abuse dynamics, child protective and law enforcement investigation procedures, and the legal reporting mandates for professionals
  • Ability to engage and build rapport with all children and family members
  • Familiarity with the legal, social service, medical and mental health systems responsible for protecting children
  • Ability to build and maintain positive working relationships with multiple agencies
  • Ability to effectively prioritize and organize assignments in a fast-paced work environment
  • Respect for diversity and a commitment to providing culturally competent and inclusive services

How to Apply:

Please submit an employment application, cover letter, resume, and salary requirements to programcareers@BivonaCAC.orgNo phone inquiries, please.

Click here to download our employment application.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.